Returns & Exchanges
Due to the perishable nature of our premium pre-mixed cocktails, we cannot accept returns on opened or consumed products. However, if your order arrives damaged or incorrect, we are committed to making it right through a swift replacement or refund process.
Report the Issue
Contact our customer service team within 14 days of delivery with your order number and a brief explanation of the concern.
Provide Documentation
For damaged items or shipping errors, please attach clear photographs of the packaging and the NIO cocktail pouches to your email.
Await Verification
Our quality control team will review your claim within 48 hours to ensure it meets our safety and hygiene standards for a resolution.
Receive Refund or Replacement
Once approved, we will either dispatch a fresh set of cocktails to your address or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing